The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

When the Vise Library at Cumberland University set down the path to their digital makeover, they were optimistic that they could completely revolutionize their library's web presence. They tried to keep their goals manageable, but it turns out they did not "quite" achieve 100% success. In this article, the author describes how they have…

Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…

Discussion of the development of a knowledge navigation system to assist users in searching a large database in a local/wide-area network environment considers the construction of navigation maps, the use of DOS and Windows, connection with electronic mail, and parallel operation with other systems such as BITNET. (28 references) (MES)

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

Describes the design and implementation of the Reference Expert, a database based on INMAGIC software which contains problem reference questions and answers for use by library reference desk staff. Topics discussed include staff response to the database and problems encountered in its development. A sidebar describes the use of WORM…

Describes the development by the Alexandria Digital Library of a gazetteer (dictionary of geographic names) composed of a Gazetteer Content Standard, a Feature Type Thesaurus, and an operational interactive gazetteer service. Illustrates the use of this tool in a georeferenced digital library and relates progress in working with Federal agencies…

Provides detailed instructions for setting up general purpose CD-ROM workstations using IBM compatible microcomputers and tells how to make CD-ROM disks available to the general user. Use of standardized hardware and software, utility programs, DOS batch files, a shell program, and a hypertext program at the University of Idaho Library are…

Outlines considerations in the design of a Competitive Intelligence Information Resource Center (CIIRC), which is needed by business organizations for effective strategic decision making. Discussed are user needs, user participation, information sources, technology and interface design, operational characteristics, and planning for implementation.…

Describes the development of a prototype Intelligent Reference Information System (IRIS) at the University of Houston library which integrated a CD-ROM local area network (LAN) and expert system technologies. Evaluations of the CD-ROM LAN performance and user reactions are reported, and possible future developments are discussed. (13 references)…

Valuable information in print is often neglected because of the rapid proliferation of electronic resources and the bias of many library users against print sources. At Joyner Library, it was decided to construct an interactive subject guide database that included resources in all formats to offer users a convenient starting point for research and…

Describes the components--hardware, software and applications, CD-ROM and online reference resources, and telecommunications links--of an electronic library workstation in use at Clarkson University (Potsdam, New York). Data manipulation, a hypothetical research scenario, and recommended workstation capabilities are also discussed. (MES)

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…