Sport managements supply consumers with services in a number of sport branches. In the same breath sport managements (facilities) should provide customer satisfaction due to the intuition of "client centered and service providing corporations." In this regard, the purpose of the researcher is to analyze whether the pleasure of clients…

Researchers are increasingly interested in the issue of school accountability. Despite this, program standards for afterschool programs are not as fully developed as in other fields. This study bridges that gap and presents the results from a study to identify benchmarks and indicators for high quality afterschool programs. This research employed…

During 2009-10 the University of Ballarat implemented the open-source learning management system (LMS) "Moodle" alongside its existing legacy LMS, "Blackboard". While previous IT implementations have been troublesome at the university, notably the student information and finance management systems in 2008-09, the…

Purpose: Many school-based speech-language pathologists (SLPs) are hampered in participating in managing children with dysphagia by their school systems' lack of supportive policies and procedures. A need exists to better define the dysphagia-trained SLP's role and clarify the district's responsibility. The purpose of this article is to address…

Transformation Education, an organizational philosophy and operating system, is designed to increase service quality and effectiveness of group care through aligning its organizational structure with its purpose. This alignment is achieved through creating a culture designed to dispense transformation rather than treatment. The author presents how…

Intramural recreational sports directors from 117 universities were surveyed to obtain information about the status and trends in administration and activities of their intramural-recreational programs. Program personnel, administrative control, revenue sources, and activities are discussed. (DF)

People in an organization have explicit (codifiable) and tacit (noncodifiable) knowledge about customers, products, processes, programs, mistakes, and successes. The process of knowledge management within camp organizations includes creating and collecting internal and external information sources, knowledge exchange among staff, and supportive…

A campus information center is one way to formalize the total user services approach to computing, as a strategy for the distribution and use of new technology with an emphasis on end-user sufficiency. (MSE)

From his extension experience in Wayne County, Michigan, the third most populous county in the nation, the author offers some principles to consider in enhancing staff and program effectiveness: resource assessment, staff utilization, program funding, time management, and program visibility. (MF)

Describes system to help camp administrators assure that hired trip leaders maintain high standards. Details suggestions including: written procedures regarding trip conduct; cultivating sense of responsibility within leaders for trips; using lists to plan trips; and using trip logs. Includes 12 steps for successful trip camping program. (TES)

Defines two large categories of risk for camps: relationships and program activities. Relationship risk can be minimized by recruiting qualified staff, providing precamp training, teaching appropriate staff behavior, and defining appropriate touching. Program activity risks can be managed through scheduling responsive to campers' needs and staff…

The Department of Veterans Affairs VICTORS (Vision Impairment Center To Optimize Remaining Sight) Program emphasizes individual independence through the use of low vision devices and training. The social worker's role combines traditional counseling with administrative responsibilities, such as interviewing the patient to identify needs and…

The Leaving School Early (LSE) Program, established in 1975, is designed for 14- and 15-year-olds who find none of the public school programs suitable. Applicants are assessed by a social worker and an individualized work or education contract written. LSE participants are monitored by teacher advisors. (SJL)

Strategies for working with international camp staff include speaking plain English, making camp policies and customs clear, including food from other countries in the menu, encouraging international staff to play games and sing songs in their native language, and assigning buddies to international staff. Includes tips for hiring international…

Presents a process for defining roles of extension 4-H youth program staff--professionals, paraprofessionals, and volunteers. Adapted from the Need Overlap Analysis in the Helping Process (NOAH II), the process is intended to enhance program management by improving the effectiveness of paraprofessionals and thus other staff. (MF)