The systems view of quality postulates that product or service quality comes as the result of interactions between various components that comprise a production process. In view of this, most problems in the organization, like an institution of higher education, can be attributed to the system. To be effective, any quality improvement initiative…

The theories and approaches of steering/monitoring a process of change within education systems have evolved over the last 20 years or so as a result of many factors such as globalisation and decentralisation, a faster pace of change, increasing expectations and demands from various stakeholders (parents, employers, teacher unions, etc.) and the…

Responsive evaluation honors democratic and participatory values and intends to foster dialogues among stakeholders to include their voices and enhance mutual understandings. The question explored in this article is whether and how responsive evaluation can offer a platform for moral learning ("Bildung") in the interference zone between…

Many policy systems and education systems have grown more complex in the last three decades. Power has moved away from central governments in different directions: upwards towards international organisations, sideways towards private institutions and non-governmental organisations and downwards towards local governments and public enterprises such…

The authors in this special issue on systems-level consultation provide an excellent range of models for how school psychologists can work as system-level consultants within the various communities they serve. This article (a) provides commentary on the four articles in this special issue focused on systems-level consultation to serve diverse…

Nurture groups are seen in a variety of school establishments and are considered an effective provision for children with additional social, emotional and behavioural needs. According to an HMIE report (2009) that reviewed the impact of nurture groups in primary schools in Scotland, providing a nurture group environment within a school allows…

This article presents the implementation of the constructive alignment theory (CAT) in a power system analysis course through a consensus-based course design process. The consensus-based design process involves both the instructor and graduate-level students and it aims to develop the CAT framework in a holistic manner with the goal of including…

Many policy documents addressing the future of teacher education do not take into account the fundamental unpredictability of the future, nor the opposing forces that will try to influence that future. Through the analysis of 48 scenario documents on the future of education or teacher education, we identified a set of unpredictable key factors…

System-level consultation or organizational development in schools is an area in great need of theoretical models and definitions. The three articles in this special issue provide a unique learning opportunity not only for consultation across borders but also for consultation within the same nation. In my commentary, I limit my remarks to a few…

This article details the findings from a qualitative study that explored the ways individuals who work with early childhood education (ECE) practitioners in professional development settings influenced those practitioners' understandings of early childhood policy and early childhood systems. Defined as individuals who work in the professional…

Purpose: This paper seeks to argue that global change calls for training in intercultural, interdisciplinary and interparadigmatic professional behaviour. Thus a concrete web-based five-level training procedure "Surfing global change" (SGC) is to be proposed that includes reflection of game players' own knowledge, views and values. Rules…

While behavior systems analysts have recognized the importance of the consumer of organizational products (i.e., receiving system) in developing models of organizational change, few have offered a systematic assessment of the relationship between consumer and organizational practices. In this article we will discuss how a behavior systems approach…

Published studies have reported that Information System (IS) projects succeed or fail based on how effectively the organizational issues were understood and addressed in the specification, development and implementation stages of the project. This is particularly true in the design and delivery of Inter-Organizational Systems (IOS) that can affect…

The practice of education leadership has its challenges not only in myriad events that arise but also in working with various stakeholders in education, from children and their parents, to teachers, other administrators and support staff, to community members. With this practice comes an attending challenge of complexity to which the education…