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Peer reviewedStrong, Gary E. – RQ, 1980
Examines quantitative and qualitative evaluation and analysis of Washington State Library reference activities, based on research activities of the Consortium for Public Library Innovation. Several methods of data collection for a sample day are discussed, including a user ticket and a patterns of information requests form. (Author)
Descriptors: Data Collection, Evaluation Methods, Library Services, Measurement
Peer reviewedLipetz, Ben-Ami; Paulson, Peter J. – Library Trends, 1987
Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)
Descriptors: Comparative Analysis, Data Interpretation, Evaluation Criteria, Evaluation Methods
