During the COVID-19 pandemic, many undergraduate internships, including the National Science Foundation (NSF) Research Experiences for Undergraduates (REU) programs, were canceled or moved online. Although several studies have examined student success during the online transition, less research has examined how REU programs have changed from this…

As higher education settles into the 21st century, the industry is facing numerous tensions and potentially significant disruptions. From enrollment shortfalls to graduation challenges to a crisis of relevance in core curricula, the industry is being asked to transform on several fronts. One of those important transformations must be a fundamental…

"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…

This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

Research examining the multicultural competence of leadership educators across a variety of institutions demonstrated variance based on leadership program structure, program elements, and the ways in which diversity was addressed in the program. The Multicultural Competence in Student Affairs-Preliminary 2 (MCSA-P2) scale was used to measure…

We describe the roles and duties of a director in developing an introductory actuarial program. Degree plan design, specialized exam courses, internship classes, coordination of efforts with Economics and Finance Departments, opportunities for creating a minor in actuarial mathematics, actuarial clubs, career advice, and interaction with actuarial…

Planning from a strategic perspective has been a mainstay of organizational management for decades. Founded in the private sector, strategic planning is now embraced by the nonprofit world as a catalyst for sound resource allocation, transformative decision making, and motivating staff. Student affairs professionals who think, plan, and act…

This paper is a case study of a Master of Library and Information Studies degree program online option that has been unusually successful in retaining and graduating students. Design characteristics of this program that has maintained a retention rate of over 90 percent over five years are described and mapped to the literature on distance…

In August 2005, Hurricane Katrina, the worst natural disaster in the history of the United States, forced the fall semester closure of Tulane University in New Orleans, Louisiana. In the aftermath of this unprecedented storm, the Tulane leadership set forth a plan for renewal to secure the survival, recovery, and sustainability of the institution,…

This chapter examines the Millennial generation's implications for the design and delivery of student affairs programs and services. The unique characteristics of the Millennial students offer insights into the programs and services that this generation of college students will want and need.

Provides an overview of cluster analysis as an analytic and research approach with college students. Notes, although use of cluster analysis is an exploratory technique with all problems associated with techniques relying on researcher and practitioner judgment calls, the approach can result in increased knowledge of clients and more efficient,…

Describes concept of market segmentation, then use of segmentation approach used by a college career planning and placement office which had the objectives of gaining a better understanding of the needs of employers looking to fill entry-level positions with marketing major graduates and collaborating more effectively with academic faculty in…

The Division of Student Affairs at the University of Michigan in Ann Arbor engaged in an iterative strategic process to create and implement a set of long-range goals. This strategic journey continues to evolve, uniting a guiding framework of strategic planning steps, a reflective process with an assessment component within each step, and a group…

Reports on the redesign and development of a counseling center at a small liberal arts college in the Southeast. Challenges discussed include inadequate funding and shortage of personnel, campus education for a better understanding of the counseling center's functions and limitations and dual role issues required by the split position of…

Provides a historical and current overview of staff-development program models in higher education. Traces the establishment of the Ball State University division of student affairs staff-development program as a model in staff-development design and functional-program services. Discusses methods of evaluation, issues, and trends. Provides…