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Peer reviewedKiresuk, Thomas J.; And Others – New Directions for Program Evaluation, 1981
The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)
Descriptors: Accountability, Delivery Systems, Evaluation Methods, Human Services
Robbins-Carter, Jane; Zweizig, Douglas L. – American Libraries, 1986
This fifth and final lesson on library evaluation focuses on the evaluation of library personnel. Highlights include standards for comparison of employee's characteristics (ideal traits, productivity of other employees, job-related behavior), and Management By Objectives (involves mutual goal setting between manager and subordinate). Five required…
Descriptors: Courses, Library Administration, Library Personnel, Library Planning
