Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…

This overview of telecommunications for librarians provides background on the following topics: (1) basic terminology; (2) cable television; (3) microwaves; (4) local area networking; (5) wide area networking; (6) X.25 networking; (7) other types of network media; and (8) mobile data radio. (MES)

Discusses the advantages of using telecommunications technology in libraries to facilitate the rapid and cost-effective transmission of information, and examines the benefits and disadvantages of facsimile transmission. Ten references are cited. (FM)

Discusses the concept of a paperless society and the current situation in library automation. Various applications of automation and telecommunications are addressed, and future library automation is considered. Automation at the Monroe County Public Library in Bloomington, Indiana, is described as an example. (MES)

The functions of electronic mail and online catalogs are described, and the possible uses of the two in conjunction for library purposes are explored, including notes between librarians, broadcast news, patron notifications, selective information dissemination, and interlibrary loans. (Author/CLB)

Overview of recent developments in field of telecommunications, especially newer transmission media and equipment, highlights new information services and systems (telebanking, teleshopping, videotex); opportunities for libraries (storing material, information generation, provision of equipment, library management); reasons for adopting new…

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

This article examines fiber optic technology, explains some of the key terminology, and speculates about the way fiber optics will change our world. Applications of fiber optics to library systems in three major areas--linkage of a number of mainframe computers, local area networks, and main trunk communications--are highlighted. (EJS)

Describes the Pacific Northwest Bibliographic Center's use of Electronic Mail Systems to transmit and receive interlibrary loan requests among the network's member libraries. Cost was determined to be minimal when compared to benefits of faster turn-around time, savings in staff time, and improved communications. (RAA)

Examines the development of the microcomputer and focuses on its potential for library automation. The characteristics of microcomputers and minicomputers are contrasted and a selected annotated bibliography includes a list of specialty magazines on microcomputers. (RAA)

Discusses the application of new generation, external broadband telecommunications networks to academic library reference services. Several of the prominent networks are described, a selected bibliography of 20 recent publications is provided, and addresses for obtaining further information are listed. (CLB)

This proposed project would define standards to describe in machine-readable format the information needed to create electronic "books" in a standard communications format. Proposed formats (employing the MARC structure) could be used to convert printed works to electronic forms or create original works in electronic format, and thus…