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Barron, Tom – Training and Development, 1999
Provides real-life examples of training disasters; offers tips for avoiding and recovering from them when they do occur. (JOW)
Descriptors: Adult Education, Instructional Effectiveness, Problem Solving, Training
Peer reviewed
Direct linkvan Gog, Tamara; Paas, Fred; van Merrienboer, Jeroen J. G. – Learning and Instruction, 2006
In the domain of electrical circuits troubleshooting, a full factorial experiment investigated the hypotheses that (a) studying worked examples would lead to better transfer performance than solving conventional problems, with less investment of time and mental effort during training and test, and (b) adding process information to worked examples…
Descriptors: Troubleshooting, Equipment, Experiments, Hypothesis Testing
Blumfield, Michael – Training, 1997
Workers who become adept at using computer software are often asked for help by coworkers. To use their time more efficiently, they should be prepared as effective on-the-spot trainers who might teach a group how to solve a common problem. (SK)
Descriptors: Computer Literacy, Computer Software, Microcomputers, Peer Teaching
Schendel, Joel D. – Training and Development, 1994
Philip Morris' troubleshooting improvement program is based on nine key elements: targeted work groups; procedural, declarative, and strategic knowledge; cooperative learning; plant managers' support; widely applicable procedures; training organized by machine components; varied instructional methods and media; team teaching by operational,…
Descriptors: Adult Education, Case Studies, Corporate Education, Manufacturing Industry
Sturgeon, Julie – School Planning and Management, 1999
Describes how one school district resolved problems and saved money with its classroom computers with the help of a formal technology plan and its students. Describes how students were organized to troubleshoot for computer-related problems, the mutual benefits derived from the effort, and several best-practice tips to use on such an approach. (GR)
Descriptors: Computer Uses in Education, Public Schools, Secondary Schools, Student Participation
Krissoff, Alan; Konrad, Lee – Computers in Libraries, 1998
Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…
Descriptors: Academic Libraries, Check Lists, Computer Literacy, Computer Science Education
