This study, conducted through a combination of interviews, surveys, and direct observations, examines the exploitation of sleep-in domestic workers from Lesotho who work in South African households. Based on data collected from 15 participants, the research brings to light the difficult living conditions these workers face, including a lack of…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

Purpose: Cultivation of a learning culture and subsequent enhancements in employee performance can be translated through employee engagement. This study aims to examine the mediating role of employee engagement in the relationship between the learning culture and employee performance. Design/methodology/approach: This research adopted a…

Purpose: Based on the conservation of resource theory and the affective events theory, the study aims to explore the role of workplace incivility in predicting work engagement through emotional exhaustion and how psychological capital moderates this relationship. Design/methodology/approach: Using the questionnaire survey with a sample of 278…

International political discourse has implied that upskilling leads to higher productivity and growth. Combining aspects from skills theory and institutional theory, this article asks what role upskilling can play in making bad jobs better, drawing on previous research about the process of professionalising the cleaning occupation in Norway. In…

Interest in overall health and well-being of students in higher education has grown. Retention and success in college has been linked to various health aspects including sleep and alcohol usage. The purpose of this study is to: 1) assess sleep health and related behaviors, 2) examine relationships between sleep health and work conditions, and 3)…

Parenting holds tremendous significance in today's world as quality parenting facilitates the development of social and emotional competence in a child. The present study explores the dual role of domestic workers as workers and parents. Domestic Workers work from dawn to dusk to take care of their employees' families. The obvious question arises:…

Quality jobs, a multidimensional construct, have been perceived differently in labour management literature. The view that the quality of earnings is the primary determinant of job quality has been criticized. This study, therefore, investigates the characteristics and major factors determining quality jobs among the youths in Lagos, Nigeria.…

Questions surrounding mobility and migration are often connected to matters of language, citizenship, socio-economic status and class that are inherently unequal between developed and less-developed nation states. Scholars of geography and demographics have conceptualized both internal and external/international migration with "push" and…

Purpose: Although unlearning is considered an essential step for creativity, little is known about the relationship between team unlearning and employee creativity. The purpose of this study was to investigate the mediating role of individual reflection between team unlearning and employee creativity. Design/methodology/approach: The research…

Newcomers to Canada with low proficiency in English or French often face challenges in the workforce (Kustec, 2012). While language classes provide workplace language training, not all newcomers are able to attend face-to-face classes (Shaffir & Satzewich, 2010), suggesting a need for outside the classroom, occupation-specific language…

Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a…

There has been to date a long tradition of research in workplace discourse. The bulk of the research has focused on professional white-collar workplaces, but a handful of studies have examined working-class settings such as factories and building sites. This area of research has, however, been concerned with interactions involving co-workers.…

In the study reported on here we sought to identify teaching and general stressors, and how they contributed to work-family conflict among female teachers in urban public schools in Kenya. A total of 375 female teachers with at least their youngest child not yet in primary school completed a survey of closed and open-ended questions. Role theory,…

Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…