As the nature of public library services expands and transforms, continuing education (CE) for both degreed and non-degreed library staff is critical. An ongoing challenge for the LIS community is to identify the key areas in which to increase professional knowledge and skills. The purpose of this study was to identify what working library staff…

Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

Many factors and pressures affect decisions made in UK university libraries on opening hours especially 24/7. This article reports on a project to examine the decision-making process, influential factors, and stakeholders. A workshop for senior library managers in the East Midlands was held to gather data and share experiences. From analysis of…

This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

Trinity University has established effective strategies for engaging faculty, administrators, and staff in information literacy instruction and assessment. Succeeding in an area in which many libraries struggle, the Coates Library at Trinity University offers a model for libraries seeking to actively engage their campuses through 1) establishing a…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Various concepts from "In Search of Excellence" are described in context of authors' personal styles. Discussions address thinking in terms of options, using statistics, learning value of corporate politics, a bias toward action, productivity through people, the "lean-machine" concept, staying close to client, entrepreneurship…

A population of more than 200 participants in nine Canadian continuing education workshops is used to test assumptions as to who benefits from continuing education in librarianship and what factors determine workshop registration. Topics for future research are suggested. (1 reference) (Author/CLB)

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

In recent years academic librarians have sought to partner with other organizations of higher education to establish areas of mutual interest and to work together to further these areas. Richard Ekman, as president of the Council of Independent Colleges (CIC), has involved librarians in various CIC programs. This past year, under Richard's…

Describes the Myers Briggs Personality Type Indicator and examines its use as a management tool for library administrators to build effective work teams. Successful applications of the method are described, its limitations are discussed, and suggestions for the effective use of this tool are offered. (Five references) (CLB)

A workshop held at the University of California at San Diego's research library focused on improving the quality of goal-based self-reviews as a training approach for performance management. Participants benefited from the mixed groupings of librarians and paraprofessionals and from the detailed look at individual goals and objectives. (three…

Issues related to school library management and supervision are discussed in five articles. Topics covered include supervisory styles and strategies for improvement; workshop design; the use of the focus group approach for library planning; financial support for library automation; survival techniques for new librarians; and the management of a…

Describes management experiences at University of California--Los Angeles (UCLA), University of Minnesota Biomedical Library, and California Institute of Technology. Discussions include development of ORION (UCLA's online technical processing and information system); organizational changes occurring as result of large-scale automation;…

Description of the use of volunteers in parochial elementary school libraries notes recruitment and sources of volunteers; training of volunteers; three types of workshops; guidance and supervision of volunteers; additional assistance for volunteers (i.e., short lessons in mending, book reviewing, purchasing); duties assumed by volunteers; and…