Intended to describe an ideal system for William Madison Randall Library at the University of North Carolina-Wilmington, this outline presents specific system requirements that would build on and enhance features available on the current system while moving toward a truly integrated system with built-in possibilities for expansion and improvements…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…