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Baltimore County Public Library, Towson, MD. – 1998
This videotape discusses how technology is rapidly changing the roles of information providers. It is important that information professionals continue to provide good customer service while helping the public feel comfortable with new technology. This videotape covers issues common in libraries today: making time for adequate staff training;…
Descriptors: Change, Computers, Educational Technology, Information Scientists
American Library Association Video/Library Video Network, Towson, MD. – 1995
The staff of libraries and the populations they serve grow increasingly more diverse. Library users of different ethnic backgrounds, with different abilities and different needs, challenge libraries to be the place for everyone to get the information and materials they need. At the same time, library staffs should mirror the diverse population…
Descriptors: Academic Libraries, Access to Information, Communication Skills, Cultural Awareness
