Planners and presenters at this conference organized by CAUSE, the professional association of the development, use and management of information technology in higher education, all focused on giving participants practical "handles" for grasping the momentum of the current information era. An opening section provides summaries of the conference's general sessions including the keynote address, the ELITE Award and CAUSE/EFFECT Contributor of the Year luncheons, the Wednesday and Thursday general sessions, and the closing Current Issues Forum. A section on the professional program summarizes many of the sessions from the Current Issues discussion groups, Poster Sessions, Constituent Group meetings, and a news conference offering. Following this are the 49 presentations delivered at the conference, printed in full and grouped into the following eight "tracks": (1) leadership in strategic planning and management; (2) managing and working with shrinking resources; (3) changing responsibilities of personnel in information technology; (4) setting policies and standards for user support; (5) managing networking and telecommunications; (6) delivering information technology to executives; (7) how information technology fits into teaching and learning; and (8) management challenges for distributed services. Concluding sections contain material from participating corporate sponsors, information on a post-conference "Ask the Experts" session, a pictorial review of the conference, and a conference evaluation summary. (JB)