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Peer reviewedCullen, Rowena; Gray, Alistair – Journal of Library Administration, 1995
Due to inaccuracies in method, public libraries consistently undermeasure their reference transactions. This article chronicles the process of developing ways to systematize the count. Results of a literature survey, merits of various sample sizes, sample selection, and calculations are all discussed. Appendices include a list of categories of…
Descriptors: Error of Measurement, Foreign Countries, Library Statistics, Measurement Techniques
