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User Evaluation Survey of Digital Reference Services: Methodology and Results.
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Butler, John T.; Armson, Rossana; Caron, Anne Hoffman; Stemper, James A. – 2002
This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a…
Descriptors: Academic Libraries, Computer Mediated Communication, Computer Uses in Education, Higher Education