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Download full textGeneral Accounting Office, Washington, DC. National Security and International Affairs Div. – 1991
The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…
Descriptors: Business, Employer Employee Relationship, Employment Practices, Job Performance
