The problem of forecasting monthly demands for library network services is considered in terms of using forecasts as inputs to policy analysis models, and in terms of using forecasts to aid in the making of budgeting and staffing decisions. Box-Jenkins time-series methodology, adaptive filtering, and regression approaches are examined and compared…

New Zealand librarians, using 95 indicators of performance, rated their libraries highest on service indicators and lowest on local government relations. Factor analysis was used to derive 13 dimensions of effectiveness. The indicators ranked highest in a prior survey of stakeholders are spread across nine of the dimensions, which fit four models…

Three papers based on projects produced in a course entitled Operations Research and Library Management, jointly sponsored by the Department of Mechanical and Industrial Engineering and the Graduate School of Library Science are reported and explained. Topics covered include an assessment of faculty interest in an information retrieval service;…

This report presents a systematic review of the literacy services of the Vancouver Public Library (British Columbia), both to determine if those activities met the needs and expectations of local adult learners and to see if those activities compared favorably with general standards and with other libraries' literacy services. Data was collected…