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Quality Management. Survey of Federal Organizations. Briefing Report to the Honorable Donald Ritter, House of Representatives.
PDF on ERIC Download full text
General Accounting Office, Washington, DC. General Government Div. – 1992
The General Accounting Office (GAO) examined the status and scope of total quality management (TQM) in federal organizations by mailing questionnaires to the heads of 2,800 civilian and Department of Defense installations. According to the 2,277 usable responses, approximately 68% of federal installations are working on various phases of TQM.…
Descriptors: Administrative Organization, Adult Education, Employer Employee Relationship, Federal Government