The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…

In 2004, the Afterschool Alliance and the JCPenney Afterschool Fund commissioned the most in-depth study ever to examine how America's kids spend their after school hours--"America After 3PM". In spring 2009, the Afterschool Alliance and the JCPenney Afterschool Fund again worked with RTi to update the study to determine how things have…

Student dissatisfaction with certain aspects of college has been linked to attrition. Some developers of satisfaction surveys contend that in addition to satisfaction ratings, the questionnaire should contain an importance scale because dissatisfaction with the less important aspects of college is not as problematic as dissatisfaction with the…

The American Association of Community Colleges' (AACC) Plus 50 Initiative is a three-year initiative launched in June 2008 and funded by The Atlantic Philanthropies. It was created to support a pilot group of two-year institutions to develop or expand campus programs that engage plus 50 learners. The initiative focuses on three types of…

A random sample of students living in university housing at Miami University were surveyed about their satisfaction or dissatisfaction with three broad features of hall life: hall relationships, policies and programs; facilities and services; and staff. A list of 42 factors that were thought to relate to overall satisfaction with housing were…

The findings of a 1988 survey of minority financial aid administrators are summarized as part of an evaluation of the effectiveness of the National Association of Student Financial Aid Administrators (NASFAA) in addressing the needs of the minority financial aid community. The results are compared to those of a 1982 Task Force study which also…

A study was conducted by the Iowa State Department of Education to gather follow-up data on former students who completed employment-preparation programs at one of the 15 community colleges in Iowa during 1984-85. Study findings, based on college data and responses from 1,091 of a sample of 3,676 program completers and 444 of 583 employers of…

A follow-up study of students entering Howard Community College (HCC) in 1978 was conducted to obtain information on student outcomes three and one-half years after enrollment. A questionnaire developed by the Maryland Community College Research Group and the Maryland State Board for Community Colleges was sent to 592 students who entered HCC in…

A study comparing the degree of satisfaction with the Indiana Division of Instructional Media's administration of the ESEA Title IV-B program during the 1979-80 school year reveals that both the public and nonpublic school systems showed a high level of satisfaction with the division's IV-B activities. Two separate questionnaires were designed and…

This report presents the results of a survey of the 1998 graduates of Westchester Community College. The 464 graduates responding to the survey have fared quite well since graduating. The mean salary of those employed full-time is $29,755. Two-thirds reported being employed, which is slightly less than last year's graduating class. Of those…

A study was conducted to provide descriptive data on 1982 graduates of Howard Community College (HCC) 6 months after graduation. A questionnaire requesting information on students' demographic characteristics, employment and transfer status, and satisfaction with HCC classroom instruction and preparation for transfer/employment was mailed to 253…

Recent bachelor's degree recipients from the University of Maryland at College Park (UMCP) were surveyed approximately 1 year after graduation. Surveys of those who received their degrees in summer or fall 1986 or spring 1987 were primarily concerned with education, employment, and evaluation of experiences at UMCP. The information is presented…

A follow-up study of 1981 graduates of Howard Community College (HCC) was conducted to obtain demographic data, determine students' employment and educational status 6 months after graduation, and to assess graduates' satisfaction with HCC's classroom instruction and preparation for transfer/employment. Study findings, based on survey responses…

In 1983, a follow-up study was conducted to gather information on the employment and educational status of 1979 graduates of Mercer County Community College (MCCC) The survey questionnaire, which requested background, employment, and educational information and sought the graduates' opinions of MCCC programs and services, was mailed to 580…

In an effort to assess students' impressions of the educational growth and change they experienced at Mendocino College (MC), a survey was administered to all students participating in graduation ceremonies during the 1990-91 school year. Usable surveys were obtained from 40% (N=73) of this sample. In addition, existing data were analyzed for the…