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Management Practices. U.S. Companies Improve Performance through Quality Efforts. Report to the Honorable Donald Ritter, House of Representatives.
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General Accounting Office, Washington, DC. National Security and International Affairs Div. – 1991
The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…
Descriptors: Business, Employer Employee Relationship, Employment Practices, Job Performance
Quality Management. Survey of Federal Organizations. Briefing Report to the Honorable Donald Ritter, House of Representatives.
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General Accounting Office, Washington, DC. General Government Div. – 1992
The General Accounting Office (GAO) examined the status and scope of total quality management (TQM) in federal organizations by mailing questionnaires to the heads of 2,800 civilian and Department of Defense installations. According to the 2,277 usable responses, approximately 68% of federal installations are working on various phases of TQM.…
Descriptors: Administrative Organization, Adult Education, Employer Employee Relationship, Federal Government