Many of the services, functions, and publications of Research and Planning at Nova Southeastern University, Florida, were studied. The evaluation was aimed at university improvement and to meet the requirements of the Commission on Colleges of the Southern Association of Colleges and Schools that each institution examine the effectiveness of its institutional research process. Research and Planning distributed an internal survey of research and planning to 122 faculty and staff members in January 1995. The distribution list was broad-based, reflecting personnel in all service departments and academic centers that had received services form Research and Planning in the prior year. The overall response rate was 52.5%. Respondents generally offered a favorable rating of Research and Planning, yet it was evident that many statements were left unanswered by survey respondents. Examination of the solicited comments confirmed the opinion that many at the university were not fully aware of the services offered by Research and Planning and its function within the university. Recommendations in this report center on the need for increased communication about the services and functions of Research and Planning, focusing on the use of electronic messages and delivery alternatives supported by Nova Southeastern University's host computer. The use of technology is judged appropriate, efficient, and within the spirit of the university's mission statement. Some of the figures contain more than one embedded table. (Contains 17 figures and 28 tables.) (SLD)