The objective of this paper is to comment on the think-aloud methods presented in the three papers included in this special issue. The commentary offered stems from the author's own psychological investigations of unobservable information processes and the conditions under which the most defensible claims can be advanced. The structure of this…

This special issue's editors invited discussion of three broad questions. Slightly rephrased, they are: How well do self-report data represent theoretical constructs? How should analyses of data be conditioned by properties of self report data? In what ways do interpretations of self-report data shape interpretations of a study's findings? To…

In this paper we argue that video recording of actual practice should be a central tool for organisations attempting to improve services for people with learning disabilities. Since an important site for the disempowerment of service-users is in everyday, mundane interactions with service staff, an approach to staff development is needed which…

Describes the protocol surrounding the job search process at the Modern Language Association (MLA) as a means of maximizing the chances that a candidate will find it comfortable, civil and fair. (TB)

Discussion of differences between problem-solving techniques of novices and experts suggests that both the experts' mental model and common novice problems can be derived from analyses of several expert and novice protocols. Three instructional strategies based on these differences are discussed, including the use of a computer simulation to solve…