The most successful TQM (Total Quality Management) training programs include a set of "paradigm-shifting" experiences to encourage self-assessment by managers. Their retraining and altered perceptions result in an empowered workforce and long-term, significant improvement in the effectiveness and success of their organization. (seven references)…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

This paper discusses implementation of Total Quality Management (TQM) tactics for faculty development at Ursinus College (Pennsylvania). Emphasis is on the use of TQM to improve the marketing of faculty and institutional achievements. The paper reports that the administration's use of informal meetings has enhanced faculty initiatives in such…

A description is provided of the process used by a university institutional research office to respond to questions from external groups and the institutional community about quality, effectiveness, and accountability. The institutional research office incorporated external and internal reports, along with institutional offices' planning,…