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| Innovations in Education and… | 2 |
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Peer reviewedBarker, Philip; Banerji, Ashok – Innovations in Education and Training International, 1995
Outlines the basic nature of performance support and describes a generic model that can be used to facilitate electronic performance support system (EPSS) development. Performance measures are discussed; performance support guidelines are summarized; and a case study of the use of an EPSS is presented. (LRW)
Descriptors: Case Studies, Computer System Design, Guidelines, Measures (Individuals)
Peer reviewedBezanson, William R. – Innovations in Education and Training International, 1995
Discussion of performance support focuses on Canada's Bell-Northern Research's views of embedded performance support systems. The establishment of a corporate center of excellence for performance support system (PSS) development is explained; a pilot project is described; and a business case showing the benefits of implementing a PSS is presented.…
Descriptors: Case Studies, Computer System Design, Corporations, Foreign Countries
