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Laffey, James – Performance Improvement Quarterly, 1995
Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…
Descriptors: Computer System Design, Models, Systems Approach, Training Methods
Carroll, John M. – Performance Improvement Quarterly, 1994
An approach to the design of computer systems and applications in which scenarios of human-system interaction are a central working design representation are described and illustrated by examples from the design of a multimedia information system. (Contains 21 references.) (KRN)
Descriptors: Computer System Design, Man Machine Systems, Models, Social Environment
Dickelman, Gary J. – Performance Improvement Quarterly, 1995
Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)
Descriptors: Cognitive Style, Computer System Design, Design Requirements, Human Factors Engineering
Raybould, Barry – Performance Improvement Quarterly, 1995
Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)
Descriptors: Computer Assisted Instruction, Computer System Design, Futures (of Society), Learning Processes
Locatis, Craig – Performance Improvement Quarterly, 1989
Discusses instructional systems and information retrieval systems and highlights the growing role of retrieval systems in learning. Topics discussed include cognitive psychology; degree of learner control; interaction with the systems; technological trends, including storage capacity, integrated media, and interlinked systems; hypermedia; and…
Descriptors: Cognitive Psychology, Computer Networks, Computer Storage Devices, Computer System Design