Presents eight humorous ways a consumer can tell whether he has purchased a good or bad microcomputer. (MBR)

Discusses the need for readable, easily accessed user documentation for application software packages and provides suggestions for creating effective user documentation. User characteristics are emphasized, including problems users experience; and recommendations for effective documentation are given, including being task oriented and providing…

Discussion of the development of job aids and personal performance tools focuses on self-charting as an effective feedback technique. The use of self-monitoring for various situations is described, the importance of setting goals is discussed, and computer programs developed for self-monitoring are explained. (eight references) (LRW)

Highlights the major differences between software training and reference materials, examines the key features that should be present in both if they are to be effective, and presents a checklist for use in evaluating the documentation that accompanies microcomputer software. (MBR)

Discusses the advantages of using story board techniques to design a course in computer based training, and describes the use of HyperCard to create the story boards directly on the computer screen. The discussion covers HyperCard's software capabilities, programing language, and print features. (CLB)

Discusses the relationship between the problems involved in the creation of expert systems by knowledge engineers, i.e., experts at translating human abilities and knowledge into computer programs, and the major issues dealt with in the planning/analysis phases of instructional development. (MBR)

Discussion of user-friendly documentation focuses on problems with computer hardware and software documentation, and other forms of instructional manuals, that are poorly written and do not keep the needs of the users in mind. Topics highlighted include target audience analysis and validation and indexes. (LRW)

Explains abductive reasoning; compares it to more traditional forms of logic, i.e., deduction and induction; and describes a computerized tutorial called A.R.T. (Abductive Reasoning Tool) that was created to foster abductive reasoning. Implications of using abductive techniques in instructional design are suggested. (Contains 13 references.) (LRW)

Presents highlights from a panel discussion by well known San Francisco Bay area documentation writers, instructional designers, and human performance technologists. Three issues on user performance and documentation are addressed: whether people avoid reading user manuals and why; major human factors influencing documentation use; and…

Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…

Explores assumptions about student ability that underlie current instructional software design and the possibility that a behaviorist bias influences software design strategies; offers evidence that a behaviorist instructional strategy helps low-ability and hinders high-ability students; presents a contrasting instructional approach; and reviews…

Discusses evaluation criteria for selecting authoring tools, including system complexity and language, cost, copy protection, ease of learning and use, graphics, sound, and peripheral interfacing capabilities, support documentation, overall performance, tutorials, instructional design and management features, and product support. A…

Arguing that good screen design is an important part of good instructional design for computer-based training, this article describes how to design screens to facilitate learning and provide for appropriate student-computer interaction. Topics discussed include general text and graphics design, screen layout, use of color, and effective design for…

Discusses factors which influence performance when authoring multimedia instructional materials, including background knowledge, resource accessibility, learning and teaching styles, learning or job setting, access to expertise, performance support, cooperative learning, tutorials, models, online training, and expert guidance. (Contains six…