Describes an operations audit as a means of reporting the effect of such interventions as training programs on organizational productivity; discusses the value of an accurate mission statement; describes an audit conducted to learn effects of management training programs at Lutheran General; and reviews steps and measurement techniques of…

This final article in a series on identification of cost/benefits data, formulation of models, and data collection discusses use of cost/benefits analysis results. The following issues are addressed: how to be prepared for study objections; how to increase understanding of your study; and viewing cost/benefit analysis as an iterative activity.…

Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…

Briefly describes the evolution of postsecondary military education programs, focusing on certain quality control problems which reduce the effectiveness of the educational effort made by the Department of Defense. Implementation of a market-oriented response to the quality control problem is proposed as a route to program improvement. (Author/JL)

Three articles discuss instructional design considerations in education for executives: (1) "The Use of the Measurement of Continuous Improvement Model for Training Program Evaluation" (Ferdinand Tesoro); (2) "The Systems Design Approach to Developing Computer Based Instruction" (Gerry Costello); and (3) "Training as a…