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First-Hand Reflections on the Realities of Reference Service.
Peer reviewed Peer reviewed
Stevens, Norman D. – RSR: Reference Services Review, 1995
A retired library administrator discusses contemporary reference service based on his experience as a volunteer at the reference desk of an academic library. Narrative includes education; experience; work setting; training; impressions of users; knowledge acquired from fellow reference librarians; and print and electronic resources. (AEF)
Descriptors: Academic Libraries, Electronic Text, Higher Education, Information Sources
Of Sundials and Digital Watches: A Further Step toward the New Paradigm of Reference.
Peer reviewed Peer reviewed
Mood, Terry Ann – RSR: Reference Services Review, 1994
Describes the changing role of the library and the reference librarian and the effects of new information technology, changing demographics of student populations, and patrons' expectations for personalized service versus library instruction. Fees for meeting rooms, photocopying, videos, printouts of articles from online full-text, information…
Descriptors: Academic Libraries, Change, College Students, Demography
The CD-ROM Network at the Claremont Colleges: Implementation, Instruction, and Remote Access.
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Burrow, Gale; Gunter, Linda – RSR: Reference Services Review, 1994
Describes the role of libraries at Claremont Colleges (California) in implementing a CD-ROM local area network to increase use of electronic databases. Highlights include grant funding; hardware; software; user education for faculty and students; future plans; and impact of the new technology on interlibrary loan, document delivery, and reference…
Descriptors: College Libraries, Computer Software, Databases, Futures (of Society)