The author explores the theory of changing basic thought processes in order to improve personal performance on the job. This entails helping people identify their existing thoughts and replacing the ones that won't support performance goals with those that will. (CT)

The significance of unlearning for six different learning situations is outlined, and positive, negative, and neutral strategies for overcoming resistance, based on force-field analysis, are given. (SK)

Ethics initiatives should provide employees with the tools they need to identify, clarify, and resolve ethical issues. Training efforts should focus on defining desired outcomes and considering the company's values and guidelines in working toward solutions to ethical problems. (SK)