Discusses the need for online help for end-users based on experiences with an online public access catalog (OPAC) at the University of Cape Town libraries. The concept of end users is examined, the role of search intermediaries in information systems is explained, and online help and systems design is discussed. (LRW)

Describes the Association of Research Libraries Geographic Information System (GIS) Literacy Project and the experiences of several libraries involved in electronic mapping. An in-depth description of the University of Connecticut's map library is provided. Sidebars include information about GIS business applications and sources of products…

Discusses client-server architecture in dumb terminals, personal computers, local area networks, and graphical user interfaces. Focuses on functions offered by client personal computers: individualized environments; flexibility in running operating systems; advanced operating system features; multiuser environments; and centralized data…

Describes the redesign of a CD-ROM database interface by the Congressional Information Service (CIS) that addressed the needs of novice, casual, and expert searchers in academic libraries. Topics discussed include the user profile, the task profile, redesign goals, interaction style, menu design and implementation, system structure and the search…

Discusses trends in the automated system marketplace with specific attention to online vendors and their customers: academic, public, school, and special libraries. Presents vendor profiles; tables and charts on computer systems and sales; and sidebars that include a vendor source list and the differing views on procuring an automated library…

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

Describes World Wide Web (WWW), a client/server system for use with electronic information. Topics discussed include HyperText Markup Language; Wide Area Information Servers (WAIS); Gopher; Uniform Resource Locator; creating a hypertext version of an electronic journal; and developing a library information system. (Contains six references.) (LRW)

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…

Describes the implementation and first year's operation of the online end-user bibliographic data service created for United Kingdom academic libraries, the Bath Information Data System (BIDS ISI), which was created in cooperation with the Institute for Scientific Information. Assesses its impact on the activities of computer centers, libraries,…