An approach to the design of flexible text-based management systems for archives includes tiers for repository, software, and user management systems. Each tier has four layers--objective, program, result, and interface. Traps awaiting software development companies involve the market, competition, operations, and finance. (10 references) (MES)

Previews the U.S. Postal Service's Postal Buddy, a self-service customer kiosk which uses multimedia computer applications to provide cost-effective and improved postal services to customers. Services are outlined, including change of address services and provision of relocation information. (EA)

At the University of New Mexico, stakeholders from the Computer and Information Resources and Technology (CIRT) department, Financial Systems, the Health Sciences Center, and the General Libraries, were involved in deciding on the goals of a project to replace Telnet with a suite of network middleware and productivity software on campus computer…