Presents an empirical case study of the use of ITS, a software development environment designed by IBM, by Continental Insurance for underwriting applications. Use of a rule-based user interface style that made electronic forms look like standard insurance industry paper forms and worked according to Continental's guidelines is described.…

Examines the process by which oral history materials become public historical documents. As a case study, the article focuses on an interview-based article in the "New York Times" on unemployment in Buffalo, New York. Topics discussed include interview techniques, editorial policy, relevance, and social consciousness. (DB)

The practicality of existing statewide data systems is discussed. The expectations for the systems are contrasted with reality, and central policy questions and their implications are outlined. The system in use in Georgia, currently being reassessed by the state, is used as an example. (MSE)

The many and varied demands on university computer services are discussed and the importance of an effective data processing system for university management is emphasized. Case studies of computer use in admissions, registration, and billing are presented as well as the role of top level management in implementing data processing. (BH)

This book, which is written from the perspective of a practicing human resources manager, presents 17 case studies illustrating how technology is driving a new training paradigm. The case studies support 21 propositions regarding training in the e- learning (electronic learning) revolution, including the following:(1) the Internet changes…