Demonstrates that there are important conceptual distinctions among the constructs of reticence, shyness, communication apprehension, and unwillingness to communicate. Argues that the failure to recognize the distinctions impedes research and precludes improved methods of identifying the problems and improving treatment. (PD)

Although the use of video playback of classroom assignments for students who are communication apprehensive, shy, or unassertive has received widespread adoption, a review of the literature suggests that its use is potentially harmful. Typically, those with high anxiety about communication are characterized by excessive fear of evaluation,…