Demonstrates that there are important conceptual distinctions among the constructs of reticence, shyness, communication apprehension, and unwillingness to communicate. Argues that the failure to recognize the distinctions impedes research and precludes improved methods of identifying the problems and improving treatment. (PD)

This paper explores behavior patterns that inhibit effective communication in everyday, educational, and business cross-cultural settings. Opportunities to change these inhibiting patterns, metaphorically referred to as "stumbling blocks," into building blocks or tools for successful intercultural understandings are discussed in the…

Based on multidisciplinary research findings, this report proposes an information processing model of employees' response to highly stressful information environments arising during organizational crises. The introduction stresses the importance of management's handling crisis communication with employees skillfully. The second section points out…