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Journal of Academic…

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Ross, John B.

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Defining the Divide: Causes of Friction between Librarians and Computer Support Staff.

Peer reviewed

Ross, John B. – Journal of Academic Librarianship, 1997

Considers causes of friction between librarians and computer support staff, including poor communications, dealing with patron discontent, management problems, difficulties in purchasing hardware and software, and difficulties with systems work. (LRW)

Descriptors: Administrative Problems, Communication (Thought Transfer), Communication Problems, Computer Selection