Over the years, as new technology became available, the author always tried to use it to improve his interactions with patrons. He wanted to make librarians' services friendlier and more personalized. The author stresses that social software was never really about the software; the "social" part of it was always the most crucial. One of the best…

Presents suggestions to librarians for helping patrons who want to perform their own online searches. Background information, end user training, equipment (hardware and software), continuing help, and document delivery are discussed. Ten references are included. (EJS)

Compares OCLC, WLN, and RLIN in terms of the composition of the databases, indexes and searching, special uses for public services, costs, and documentation. Selected bibliographies of general public service uses and interlibrary loan applications are provided. (CLB)

Six brief papers on expert systems for libraries cover (1) a knowledge-based approach to database design; (2) getting started in expert systems; (3) using public domain software to develop a business reference system; (4) a music cataloging inquiry system; (5) linguistic analysis of reference transactions; and (6) a model of a reference librarian.…

This study was designed to be a state-of-the-art survey and investigation of intelligent "front end" design approaches and software for improving subject access and subject searching in today's large online bibliographic retrieval systems and online public access catalogs (OPACS). The report begins with an illustrated overview of…

Argues that librarians should and can develop new electronic information products to meet their users' needs and describes the development of three such products at the Graduate School of Management Library at the University of California, Los Angeles (UCLA)--the RATIOS file, the REF-LITE Project, and the expert system Who?Biz. (EA)

Discusses the use of CD-ROMs in library processing and public services units. Topics discussed include local area networks, workstations, network security, search software, disk operating systems (DOS), computer viruses, CD-ROM selection and acquisition, licensing, and standards. A sidebar lists current CD-ROM products appropriate for reference…

Summarizes four options for libraries that want to offer end user searching: end user systems (Bibliographic Retrieval Service's Afterdark, DIALOG's Knowledge Index); front-end microcomputer software (Sci-Mate Searcher, Pro-Search, WILSEARCH); gateway services (EASYNET); and local databases (now available on floppy and compact discs). Advantages…

Reviews student use of electronic searching tools and the effect of software changes on user satisfaction and success. Discusses the results of two surveys of InfoTrac users before and after software changes at Northern Illinois University, and proposes three strategies systems developers can take to balance the differing needs of sophisticated…

Compares artificial intelligence and information retrieval paradigms for natural language understanding, reviews progress to date, and outlines the applicability of artificial intelligence to question answering systems. A list of principal artificial intelligence software for database front end systems is appended. (CLB)

A series of six articles discusses the technology of optical data disks, current and possible future applications of this technology, their potential impact on information retrieval systems, and the potential problems as they apply to information science. (CLB)

Because the publication of census data on CD-ROM has expanded the capabilities of users, librarians need to consider issues involved in providing census and Geographic Information Systems (GIS) services, selecting GIS software, and providing user support. (JMV)

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

Discusses the concept of electronic workstations and describes four different types: (1) the academic workstation; (2) the reference workstation (i.e., for end users); (3) the information specialist workstation; and (4) the workstation for management information. The creation of a new integrated information center (ICC) is also described. (11…

Describes the role of libraries at Claremont Colleges (California) in implementing a CD-ROM local area network to increase use of electronic databases. Highlights include grant funding; hardware; software; user education for faculty and students; future plans; and impact of the new technology on interlibrary loan, document delivery, and reference…