Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)

This report incorporates a literature review, a workshop paper, and discussion by workshop participants on the current status of research on what the users of computer systems know, and how these different forms of knowledge fit together in learning and performance. It is noted that such research is important to the problem of designing systems…

Addresses research results and controversies concerning the ergonomic design of computer work stations ranging from the traditional concerns with anthropometric fashions, work posture, and visual performance to the recent considerations about human information processing capacities and awareness of problem-solving strategies. (eight references)…