This discussion of the design of user-initiated help systems in computers focuses on the information that users actively seek to help them with their tasks, with emphasis on how to help users ask the questions that will bridge the gap between the initial internal (mental) form of the query and their information need as expressed by the system.…

Considers the possibility of designing CAI (computer-assisted instruction) systems that are managed by semantic networks. Topics discussed include general descriptions of the suggested approach, lesson-presentation modes, and the architecture of a CAI system managed by a semantic network. (10 references) (MES)

This concept paper begins by arguing that Integrated Performance Support Systems (IPSS) are an imperative for boosting productivity in the workplace and gaining competitive advantage in the marketplace. It then presents the framework for an IPSS solution to meet the challenges of the 1990s. Discussion of the implementation of an IPSS solution…

Discussion of interactive technologies and open learning focuses on computer supported cooperative work (CSCW), especially computer based message systems, and their effects on open learning. Topics discussed include cooperative learning; distance learning; individualized instruction; local area networks; group communication; and design principles…