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Interface Design and User Problems and Errors: A Case Study of Novice Searchers.
Peer reviewed Peer reviewed
Puttapithakporn, Somporn – RQ, 1990
Identifies problems that undergraduate searchers encountered in a search of the ERIC database on CD-ROM. Results of participant observation, questionnaires, and interviews are reported; a taxonomy of user problems is proposed that includes syntactic errors and semantic errors; and recommendations for menu selection systems, online help, and…
Descriptors: Computer System Design, Higher Education, Interviews, Literature Reviews