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Bezanson, William R. – Innovations in Education and Training International, 1995
Discussion of performance support focuses on Canada's Bell-Northern Research's views of embedded performance support systems. The establishment of a corporate center of excellence for performance support system (PSS) development is explained; a pilot project is described; and a business case showing the benefits of implementing a PSS is presented.…
Descriptors: Case Studies, Computer System Design, Corporations, Foreign Countries

Closs, S. J. – British Journal of Guidance and Counselling, 1994
Watts (1993) attributes problems encountered in developing computer-aided career guidance systems to political and economic issues rather than technical or professional ones, a conclusion based largely on experience with the UK PROSPECT system. Offers an alternative view which draws attention to the role of project management in creating some of…
Descriptors: Administration, Computer Software Development, Computer System Design, Feasibility Studies

Pierce-Price, R. P.; Corscaden, J. S. – British Journal of Guidance and Counselling, 1994
Responds to Closs' (1994) article concerning the project management concerns of the UK PROSPECT system. Suggests that the problems encountered in the implementation of UK PROSPECT were not caused by project management, but were, as suggested by Watts (1993), economic and political in nature. (JPS)
Descriptors: Computer Software Development, Computer System Design, Economic Factors, Feasibility Studies