It is recognized that growing management information systems will require increased user involvement in acquiring, maintaining, and manipulating essential institutional data. A technique called Service/Requirements Analysis has been developed for incorporating user input into system design and development. (MSE)

This document, which highlights the efforts of the National Institute for Literacy to pilot the development of state literacy accountability systems in four states, outlines the components, operation, and importance of state accountability systems and discusses considerations in developing a systems approach to planning and implementing a quality…