Presents a conceptual framework for building an intelligent documentation system (IDS) for computer software by integrating hypermedia and expert systems technologies. The need for online computer documentation for end-users is discussed, and elements of the synergetic model are described, including knowledge representation, the hypermedia…

Describes possible future uses of multimedia computers for instructional applications. Highlights include databases; publishing; telecommunications; computers and videocassette recorders (VCRs); audio and video digitizing; video overlay, or genlock; still-image video; videodiscs and CD-ROM; and hypermedia. (LRW)