Discusses the importance for information managers of demonstrating the value of information services to the organization and identifies appropriate techniques for performance evaluation and product-oriented cost-benefit analysis. Ten questions developed to provide an agenda for demonstrating information service value are listed. (MES)

Presents a framework for measuring the value of information from three perspectives--the reader of information, the organization or funder, and society--which is based on use studies of the Energy Data Base by Department of Energy researchers. (CLB)