Describes criteria for discriminating between appropriate and inappropriate problems for expert system solutions, and presents several examples of problem analysis. (CLB)

Outlines an explicit research agenda to address the development of expert systems for reference services. The discussion specifically addresses system testing, describes what has been done, evaluates existing systems, identifies work in progress, and raises seven critical questions in this area. (58 references) (Author/CLB)

Describes a survey of expert system producers that examined the number, nature, and scope of expert systems in Great Britain; methodologies used in their development; and the background and skills of those working in this area. The potential for library and information science professionals to become involved in expert system development is then…

Based on the literature and interviews with personnel in the United Kingdom, this article identifies possible roles for information professionals in the design and development of expert systems. The need for training in expert systems, communications with computer scientists, and improved recognition of the information science profession are…

Surveys four possible types of multimedia computer systems: hypermedia, multimedia database, multimedia message, and virtual reality systems. The potential use of multimedia computer systems as public access systems in libraries is discussed, including fiscal, legal, organizational, standardization, and technological challenges that would have to…

This paper is intended to provide the instructional technologist already possessing some understanding of expert systems with some insight into two of the many steps involved in the design and production of such systems: knowledge acquisition and knowledge structuring or representation. It is also intended to help technologists to see how they…

The impact of emerging information technologies on the information industry is discussed in four papers. Topics covered include electronic delivery of full text primary literature; a brief evaluation of new information processing technologies and software; networking technologies; and the use of gateway technologies to create new products and…

Discusses expected future developments in full text databases (FTDs) in three main areas: host-based menu-driven systems; menu and front end interfaces on gateway and mailbox services; and microcomputer or front end computer-based systems which already have good retrieval interactions and input output processing features. (24 references)…

After surveying the history and current status of online database searching, this report offers a timeline describing four stages of possible developments for online systems. In the first stage, an expert interface assists CD-ROM-based searching by offering advice about search strategies. Advantages are that search logic can be refined with the…

A series of articles addresses issues concerning decision support and knowledge based systems. Topics covered include knowledge-based systems for information centers; object oriented systems; strategic information systems case studies; user perception; manipulation of certainty factors by individuals and expert systems; spreadsheet program use;…

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)