Presents an empirical case study of the use of ITS, a software development environment designed by IBM, by Continental Insurance for underwriting applications. Use of a rule-based user interface style that made electronic forms look like standard insurance industry paper forms and worked according to Continental's guidelines is described.…

Outlines the important factors to be considered in selecting a database management system for use with a microcomputer and presents a series of guidelines for developing a database. General procedures, report generation, data manipulation, information storage, word processing, data entry, database indexes, and relational databases are among the…

Designed to illustrate effective course design for user-oriented materials for data processing education or training, this paper argues that conceptual knowledge should be integrated into a course only as it is needed to support task knowledge. The importance of determining the direction of a course by planning and controlling the informational…

Suggests prerequisites for and content of a secondary data processing program to include computer hardware and software for specific vocational training. Presents two sets of guidelines, with academic preparation and with work experience, for business teacher data processing certification based on an analysis of existing standards. (MF)

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)