If the youth services department is to receive its fair share of staff, equipment, respect, and funding, the youth services librarian must learn to express needs to the library director in terms of statistics, goals and objectives, and budget. (MES)

Considers the benefits of written trip reports (e.g., accounts of site visits or conferences) to library administration and to the individual writing the report. Difficulties with trip reports are noted; and report writing guidelines that address audience definition, format, organization, headings, style, and deadlines are suggested. (12…

Proposes three methods to be used by database searchers in structuring online search sessions with the goal of minimizing the negative effects on interlibrary loan operations. Forms management, management of printed search results, and the instruction of patrons are discussed. (Author/EM)

Presents guidelines from the Reference and Adult Services Division relating to the needs of libraries that use fax and electronic document delivery systems in the interlibrary loan process. Highlights include equipment recommendations; uniform practices regarding equipment operation and administration; guidelines for borrowing and formatting; and…

Discusses collection development policy as means to express and systematize guidelines for collection building that fulfill three basic functions: the referential, the generative, the rhetorical. Division of policy into subject categories, and use of "collection levels" to rank the collection and collecting effort for each subject are…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Six articles discuss the need for improved training of library personnel and strategies for attaining this goal. Areas discussed include training objectives, training methods, the role of library education, staff development at Indiana State University, the role of library management, and the creation of effective training methods. (CLB)

The use of volunteers in special libraries is advocated in this report, which cites positive reasons for including volunteers among the library staff. (Bringing on volunteers during a budget crunch is not considered to be a positive reason.) The special library's relationship with the larger organization's volunteer department is mentioned as a…

Focusing on cataloging operations contingent upon public catalog usage, this article identifies necessary components of a collection access policy, discusses representative samples of policies that can be adapted to individual library practices, and provides guidelines for the development and implementation of a statement useful for planning…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Discusses sampling of circulation data as a technique for library media program management. Highlights include random and purposive sampling techniques; studies of circulation samples; factors affecting circulation patterns; guidelines for sampling circulation statistics over shorter time periods; and an example using statistics gathered from an…

Because 30 Australian colleges of advanced education, principally teacher training institutions, were scheduled to be amalgamated in 1982, a study was undertaken to determine the problems likely to face librarians at these institutions and to produce guidelines on amalgamation and running multi-site operations for both college administrators and…

Describes management techniques used by administrators of special libraries to meet library standards while facing drastic reductions in budgets and staff. Ways of managing library acquisitions, stretching staff utilization, and assigning additional responsibilities to special librarians are suggested. (CLB)

This document includes papers on public libraries which were presented at the 1985 International Federation of Library Associations (IFLA) conference. The first paper, "International Guidelines for Public Libraries," is the report of an IFLA working group and it includes guidelines in six areas: public library services; media of…

The basic activities of marketing are discussed, including gathering information and determining needs, designing a program around the elements of the marketing mix, and managing the marketing program. Following a general discussion, applications of the marketing concepts to a health sciences library are described. The administrator of the health…