From his frustrating personal experience with an Apple personal computer, Knowles formulates suggestions for the microcomputer industry on incorporating adult learning principles in software and documentation development. In response, Apple staff and other industry representatives discuss the process of developing reference manuals and the issue…

Addresses position of printed documentation in computing as it exists for use by university community. Highlights include criticisms of computer manuals, the discerning reader, form and content, trends in system design, features of good manuals, and three principles to follow when considering use or purchase of computer system. (11 references)…

States that, concerning declarative information in software manuals, most research methods are aimed at measuring specific information effects, hardly ever yielding data about what users elect/use if they have a choice. Describes a new approach which experiments with operationalization of the information types and three different user types. Show…

Discusses proposals for more standardized practices in CD-ROM development, sales, and distribution. Topics discussed include availability of trial copies; pricing policies; installation, including software, instructions, and compatibility; interface procedures; manuals; and vendor support services. A sidebar discusses proposals being addressed by…

Presents guidelines for selecting computer equipment and appropriate software for children of preschool and early elementary school age (3- to 6-years-old.) (BB)

Highlights the major differences between software training and reference materials, examines the key features that should be present in both if they are to be effective, and presents a checklist for use in evaluating the documentation that accompanies microcomputer software. (MBR)

Discussion of user-friendly documentation focuses on problems with computer hardware and software documentation, and other forms of instructional manuals, that are poorly written and do not keep the needs of the users in mind. Topics highlighted include target audience analysis and validation and indexes. (LRW)

Presents highlights from a panel discussion by well known San Francisco Bay area documentation writers, instructional designers, and human performance technologists. Three issues on user performance and documentation are addressed: whether people avoid reading user manuals and why; major human factors influencing documentation use; and…

The concept of "structured programming" was developed to facilitate software production, but it has not carried over to documentation design. Two concepts of structure are relevant to user documentation for computer programs. The first is based on programming techniques that emphasize decomposition of tasks into discrete modules, while the second…

Describes a research project conducted at the University of Oulu (Finland) that applied hypermedia in designing, delivering, and using technical documents in electronic form to create interactive electronic technical manuals. A practical model for computer-aided reading supports (CARS) for technical documents is proposed based on users' needs.…