Efforts to improve human and organizational performance are often courageous adventures full of unexpected twists and turns and frequently leading to unexpected destinations. From mentoring and succession planning to e-learning and beyond, the activities that can be leveraged to improve performance are vast. Comparing, contrasting, selecting, and…

Presents eight noninstructional strategies for improving employees' performance in any organization. These alternatives to instruction include job redesign and reassignment, recruitment, organizational development, facilities and tool redesign, incentive and feedback systems, and provision of a strong rationale for the desired performance so…

Discusses the need to shift from the old models for organizational development to the new methods of quality management and continuous improvement, visions and visioning, and strategic planning, despite inappropriate criticisms they receive. (AEF)

This paper identifies critical components of recent organizational quality improvement programs and specifies how applied behavior analysis can contribute to quality technology. Statistical Process Control and Total Quality Management approaches are compared, and behavior analysts are urged to build their research base and market behavior change…

It is argued that administrators cannot increase their administrative capabilities in isolation from the rest of the institution. The motivation to achieve a high level of competence must be supported at the institutional level. An approach to the simultaneous development of administrators and institutions is outlined. (Author/JMD)

The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

Intended to provide background information and preliminary options for the California Community Colleges' Commission on Innovation, this document describes the principles of Continuous Quality Improvement (CQI) and describes policy options for implementation in the state's community colleges. Following introductory materials, the paper recommends…

Faced with declining enrollments and decreasing resources, institutions of higher education need to consider new ways to conceptualize their purposes and the administrative processes relevant to those purposes. Asserting that the organizational structure of the institution and the learners, educators, and instructional methods interacting in that…

The Southern Regional Education Board has embarked on a yearlong study of educational leadership in light of states' new accountability systems and standards. The effort aims to answer questions raised by this changing leadership role: What do we want school leaders to know and be able to do to improve student achievement? How can these qualities…

During the last 50 years, American higher education has steadily grown in scale, wealth, and, stature. Despite its current status as the world's education superpower, however, it has begun to encounter public disapproval and consumer resistance. Colleges and universities have been able to ignore productivity concerns because a college education…

This monograph presents the Strategic Directions Charter of Indiana University, which recommends ways the university should change in order to adapt to constraining circumstances and to emerge as the model of America's New Public University. It discusses in detail the 30 recommendations of the Charter, developed by 250 members of the University…