Previews the U.S. Postal Service's Postal Buddy, a self-service customer kiosk which uses multimedia computer applications to provide cost-effective and improved postal services to customers. Services are outlined, including change of address services and provision of relocation information. (EA)

Discusses the nature of interactive video, its educational use, evidence for its effectiveness, and the design of interactive video courseware. Use by the military and industry is also described, studies comparing video with other instructional methods are reviewed, and areas for further study are suggested. Ninety-four references are provided.…