Course evaluation data can be a meaningful resource to improve the human resource development (HRD) practitioner's decision making. Recommended properties of an effective evaluation form are separation of the overall evaluation from the evaluation of specific aspects; a one-to-nine rating scale; strong, explicit verbal anchors on the rating scale;…

Discusses the new automated office and its six major technologies (data processing, word processing, graphics, image, voice, and networking), the information processing cycle (input, processing, output, distribution/communication, and storage and retrieval), ergonomics, and ways to expand office education classes (versus class instruction). (CT)

More than 7 million workers in the United States today use computer-based video display terminals to do word and data processing; an overwhelming number of these workers are women. Women make up most of the occupational groups identified as "administrative support," and they are particularly affected by the changes taking place in the workplace.…